FREQUENTLY ASKED QUESTIONS

Are your products made with natural ingredients?

Yes! A true essential oil (such as lemon) is created by using a process called cold pressing which utilizes actual lemons.The only exception to this rule is when a scented product is used to achieve a fragrance that does not occur naturally, such as cotton candy. However, all of our products are safe for external use.  

Do you accept bulk orders?

Bulk orders are accepted on a case by case basis. Since OSSS is a small company, I am limited to the ingredients and supplies that I have in stock. To request bulk orders (10+ items), please e-mail: oh.suga.suga.scrub@gmail.com.

Can I recommend a new scent?

Absolutely! You can recommend new scents through the comments section, or send an e-mail to oh.suga.suga.scrub@gmail.com.

Do you offer promo codes?

Yes - because who doesn't love saving money?! For the latest promo codes and sales alerts, be sure to check out the OSSS blog for your chance to save.

When will my items arrive?

I ship priority mail Monday through Saturday (excluding holidays). Items ordered prior to noon are typically shipped the same day. 

My item was damaged during shipping. What now?

If an item arrives damaged, please contact oh.suga.suga.scrub@gmail.com and include the following information: (1) a photo of the package, (2) a photo of the damaged product, and (3) your order number.